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2.1 Placing an order
The order process includes the following steps, which we recommend our Customers follow by entering and checking the information required at each step: - Customers add one or more Products to their basket, which they can view, modify and finalise at any time; - the basket's contents are checked and the basket finalised; - Customers access their account by giving their login name and password in order to confirm, modify or complete their delivery details. If Customers do not yet have an account on the Website, they can create a customer account by entering the information required during this process; - selection of shipping method; - selection of payment method and express acceptance of the Website's T&Cs; - Customers are redirected to the secure online payment website for payment validation. Customers then give their final agreement by confirming their bank details, i.e. their credit or debit card number, expiry date and CVV. 2.2 Order confirmation Customers receive an order confirmation email, which summarises the details of the items ordered. Orders will only be accepted after payment has been processed. Without prejudice to the provisions of Article 1 above, Place des Tendances reserves the right to cancel or refuse an order from a Customer in the following instances: - in the event of a payment irregularity with the order; - in the event of an abnormal quantity of products being ordered by a single consumer; - in the event of a payment dispute relating to a previous order placed on the Website; - in the event of suspected fraud, based primarily on frequent complaints and/or returns by the Customer relating to previous orders; - in the event of repeated infringement of the right to exercise withdrawal conditions relating to previous orders (products worn, washed, altered and/or damaged); - in the event of an obvious error in the price displayed on the product and/or in one of the product features; - in the event of fraudulent use of our loyalty programme, such as by creating multiple customer accounts. To this end, Customers are informed that in order to prevent identity theft, Place des Tendances may require proof of identity documents to verify that the order was indeed placed by the Customer. Personal data collected in this way is processed in accordance with the Personal Data Protection Policy available by clicking on the link in Article 11 of this document. 2.3 Product features In accordance with Article L 111-1 of the French Consumer Code, before placing an order Customers may view the key features of the Products they wish to order on the Website. These details are available in each of the product descriptions. 2.4 Prices Prices displayed on the Website are shown in euros (?), pounds sterling (£) or Swiss francs (CHF), depending on the currency in use in the country in which the Customer places the order and accesses the Website. These prices include the VAT applicable in France or in the country of delivery on the day the order is placed, but are shown exclusive of shipping costs which are payable by the Customer. It should be noted that customs duties are also included in the price displayed. Rates for the various shipping options can be viewed by clicking on https://www.placedestendances.com/uk/en/delivery. Place des Tendances reserves the right to modify prices at any time. However, any such modifications will not affect orders that have already been confirmed. 2.5 Product Availability By placing an order, you are deemed to have accepted the price and description of the Products available to purchase. Place des Tendances will honour Product orders while stocks last. If one or more Products are not available after an order has been placed, Place des Tendances will notify the Customer by email as soon as possible with details on when the Product(s) will be available again or with confirmation that they are not available. If a Product is unavailable or if the Customer abandons the purchase, the order for that Product will automatically be cancelled and the corresponding amount refunded using the same method of payment as that used for placing the order. 2.6 Modifying an order Once an order has been confirmed, it cannot be modified (delivery address or content). Therefore, on receipt of the ordered Product(s), Customers must return them in accordance with the provisions of Article 8 - Right of withdrawal, below. Place des Tendances recommends Customers place a new order on the same day in order to get the size or style they want. |
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3.1 Order shipment: Orders placed before 2 pm: Orders confirmed before 2 pm, Monday to Friday, are shipped on the same day (excluding bank holidays). Orders placed after 2 pm: These orders receive priority processing the next business day. Orders confirmed between 2 pm on Friday and Sunday evening are shipped on Monday evening. Customers are sent an email when their order is shipped from our warehouse. This email confirms the selected shipping method and the order tracking number. Customers who want to receive their order details and track it can log into their account and go to the "My order tracking" page. 3.2 Delivery address Products are shipped to the delivery address provided by the Customer during the order process. Customers are advised that Place des Tendances cannot be held liable should it be impossible to deliver the order due to incorrect delivery address information entered by the Customer. Place des Tendances delivers its Products to the following European Union countries: mainland France (including Corsica), Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, Netherlands, Portugal, Slovakia and Slovenia; to the following countries located outside of the European Union: Switzerland and the United Kingdom; and to French Overseas Départements and Territories (DOM-TOM) and the rest of the world using our partner ColisExpat as per the procedure set out in Article 3.4.5 "DOM-TOM and the rest of the world" of these T&Cs. Beauty products cannot be delivered to the following countries: - United Kingdom; - Switzerland. 3.3 Delivery times: Except in cases of force majeure and excluding some peak periods such as sales, and subject to order confirmation and payment by the Customer: -Orders are prepared and shipped in accordance with the terms and conditions of Article 3.1 above; - Shipping and delivery times are indicated in Article 3.4 below, subject to stock availability. These periods begin: o For shipping times, on the date of the order confirmation email; o For delivery times, on the date of the shipment confirmation email sent by the Company to the Customer. Place des Tendances undertakes to inform Customers of their order progress by email. In addition, Customers who want to track their package can log into their account, go to the "My account" page and click on "My order tracking". Customers are advised that there will be no delivery tracking within 24 hours of the order being placed, as orders first have to be pre-processed at a sorting centre. After this time, Customers can track the progress of their package on the website of the carrier selected when the order was placed. 3.4 Shipping methods Place des Tendances offers Customers the shipping methods listed below. 3.4.1 Outside Europe: United Kingdom . Colissimo Europe Home delivery with signature: Standard delivery to a home address: The average delivery time is 3 to 5 days. With Parcel Force (the UK equivalent of Colissimo) you have a wide variety of delivery options to choose from: - To a neighbour - To the post office - Redelivery the next day* - Redelivery in 2 days* *available Monday to Friday . Management of customs duties Packages sent to the United Kingdom are subject to customs duties. Place des Tendances undertakes to pay the British VAT, and to pay any customs duties directly to the British authorities. It should be pointed out that customs duties are included in the tax-inclusive prices shown on the UK website, so the Customer will have no additional taxes to pay when taking receipt of the package. 3.4.2 Mainland France and Corsica: -Throughout France and Corsica: . Click and collect : Deliveries to Printemps stores located outside Paris are made by Chronopost within 24 to 48 hours. The stores offering Click & Collect are: Printemps Rouen - Printemps Deauville - Printemps Le Havre - Printemps Lille - Printemps Lyon - Printemps Marseille La Valentine - Printemps Marseille Terrasses Du Port - Printemps Metz - Printemps Nancy - Printemps Rennes - Printemps Strasbourg - Printemps Toulon. To collect your order, you must present the collection code sent by email confirming delivery of your order to the store, along with your ID. You can collect your order at the Click & Collect counter of your selected store during opening hours. For more information on Printemps store opening hours, visit www.printempsfrance.com. . Colissimo : Delivery in 48 to 72 hours, Monday to Saturday, in mainland France and Corsica: between 8 am and 7 pm on weekdays and between 8 am and 12 pm on Saturdays. Customers can choose to have their package delivered to their home, a post office or a participating retailer. . Chronopost : This "express" delivery service offers delivery within 24 hours of your order being shipped, from Monday to Saturday, in mainland France. Deliveries are made by Chronopost from Monday to Saturday, between 7 am and 1 pm. All orders placed before 2 pm are delivered the next day before 1 pm (in less than 24 hours). - For example, an order placed on Tuesday before 2 pm will be delivered on Wednesday before 1 pm. - For example, an order placed on Friday before 2 pm will be delivered on Saturday before 1 pm. All orders placed after 2 pm are dispatched the following working day, and will be delivered within the following 24 hours. - For example, an order placed on Tuesday after 2 pm will be dispatched on Wednesday evening and delivered on Thursday before 1 pm. - For example, an order placed on Friday after 2 pm will be dispatched on Monday evening and delivered on Tuesday before 1 pm. . Chrono Relais : This "express" delivery service offers delivery within 24 hours of your order being shipped, to the pick-up point of your choice, from Monday to Saturday in mainland France. Deliveries are made by Chronopost from Monday to Saturday, between 7 am and 1 pm. Chronopost pick-up points have long opening hours. All orders placed before 2 pm are delivered to your pick-up point the next day before 1 pm (in less than 24 hours). - For example, an order placed on Tuesday before 2 pm will be delivered to your pick-up point on Wednesday before 1 pm. - For example, an order placed on Friday before 2 pm will be delivered to your pick-up point on Saturday before 1 pm. All orders placed after 2 pm are dispatched the following working day, and will be delivered within the following 24 hours. - For example, an order placed on Tuesday after 2 pm will be dispatched on Wednesday evening and delivered on Thursday before 1 pm. - For example, an order placed on Friday after 2 pm will be dispatched on Monday evening and delivered on Tuesday before 1 pm. Important note: Your package will be held for up to 7 days at your pick-up point. On the 8th day it will automatically be returned to Place des Tendances. Paris and Paris region . Click and collect : Delivery within 24 hours via VIP courier to the following Printemps Paris stores: Printemps Haussmann, Printemps Nation and Printemps Italie 2. Deliveries to one of the Printemps stores located in the Paris region (Printemps Vélizy 2 and Printemps Parly 2) are made by Chronopost in 24 to 48 hours. Para recoger el pedido, deberás mostrar tu documento de identidad junto con el código de recogida enviado en el correo electrónico de confirmación de entrega del pedido en tienda. You can collect your order at the Click & Collect counter of your selected store during opening hours. For more information on Printemps store opening hours, visit https://www.printempsfrance.com. . VIP service Same-day courier delivery to home or work during the time slot selected by the Customer. Service available from Monday to Friday in Paris and the surrounding communes. There are three time slots: 10 am to 12 pm 12 pm to 2 pm 3 pm to 6 pm The list of eligible postcodes is available at https://www.placedestendances.com/uk/en/delivery. Towns and cities with access to the VIP and Chronopost RDV services are shown on the map below: . Chrono RDV Delivery to your home between 8 pm and 10 pm in Paris and the surrounding communes, Monday to Friday, for all orders confirmed before 2 pm Monday to Friday. The list of eligible postcodes is available at https://www.placedestendances.com/uk/en/delivery. Towns and cities with access to the VIP and Chrono RDV services are shown on the map below: |
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-Paris region only . Sameday Same day home delivery between 7 pm and 10 pm (excl. weekends) for all orders confirmed before 2 pm Monday to Friday, available in 109 communes around Paris. The list of eligible postcodes is available at https://www.placedestendances.com/uk/en/delivery. 3.4.3 European Union . Chrono Classic International Standard home delivery available in the following countries: Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, Netherlands, Portugal, Slovakia and Slovenia. The average delivery time is 2 to 5 working days depending on the destination country (see table below). Chronopost's Predict service offers you a wide range of delivery options: - Rescheduling the delivery date - Delivery to a local pick-up point - Delivery to a selected neighbour - Delivery to a "safe place" Average delivery time by country (in working days) given by the carrier as an indication only: Germany: 2 to 3 days Austria: 3 to 4 days Belgium: 2 days Spain: 2 to 3 days Ireland: 2 to 3 days Italy: 2 to 3 days Luxembourg: 2 days Netherlands: 2 days Portugal: 2 to 5 days Slovakia: 3 days Slovenia: 3 to 4 days . Chrono Relais Europe: Standard PickUp® delivery is available in the following countries: Germany, Austria, Belgium, Spain, Luxembourg, Netherlands, Portugal, Slovakia and Slovenia. The average delivery time is 2 to 3 days depending on the destination country (see table below). Average PickUp® delivery time by country (in working days) given by the carrier as an indication only: Germany: 2 days Austria: 3 days Belgium: 2 days Spain: 2 days Ireland: 2 days Italy: 2 days Luxemburg: 2 days Netherlands: 2 days Portugal: 2 days Slovakia: 3 days Slovenia: 3 days . Chronos Express International : Express delivery to a home address is available the following countries: Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, Netherlands, Portugal, Slovakia and Slovenia. Delivery time is 1 working day. Beauty products are excluded from this delivery method. 3.4.4 Outside Europe: Switzerland . Chrono Classic International: Standard delivery to a home address: The average delivery time is 2 to 3 days. Chronopost's Predict service offers you a wide range of delivery options: - Rescheduling the delivery date - Delivery to a local pick-up point - Delivery to a selected neighbour - Delivery to a "safe place" . Management of customs duties Packages shipped to Switzerland are subject to customs duties. Place des Tendances undertakes to pay the Swiss VAT and any customs duties directly to the Swiss authorities. It should be pointed out that customs duties are included in the tax-inclusive prices shown on the Swiss website, so the Customer will have no additional taxes to pay when taking receipt of the package. 3.4.5 DOM-TOM and the rest of the world . Colis Expat Creating an account on the website of our partner ColisExpat at https://www.colisexpat.com, allows Customers to have their order(s) shipped from a French address belonging to ColisExpat. The order(s) will then be forwarded from that address to the Customer's chosen country, with ColisExpat assuming responsibility for shipping the package from that address, whatever the destination country. For more details on shipping methods and costs, visit https://www.placedestendances.com/uk/en/delivery. 3.5 General provisions for Product delivery Customers are responsible for checking that the delivery matches their order and immediately notifying us of any errors. Customers are also responsible for checking the condition of the Products delivered. Any package with obvious irregularities (damage, product on the purchase order missing, damaged or open package, faulty product, etc.) at the time of its delivery or collection by the Customer must be the subject of a complaint sent to the customer service team within three (3) days of the delivery or collection date, using this formhttps://www.placedestendances.com/uk/en/contact. Customers must return the Product in question by following the Product return procedure set out in Article 9.1, specifying the reason for return as "Non-compliant Product". The warranty conditions are outlined in Article 10 below. If the irregularity is proven and confirmed by Place des Tendances, subject to the package being received by the Place des Tendances warehouse, the Customer will receive an email stating whether the Product in question can be exchanged or refunded. In the case of a refund, the Product price, shipping costs and return shipping costs will be reimbursed within fourteen (14) days of the date that Place des Tendances confirms the Customer's right to a refund, in accordance with the warranty conditions outlined in Article 10. |
5.1 Buying a gift card |
| 8.1 Délai de rétractation Conformément à l'article L 221-18 du Code de la Consommation, le Client dispose d'un délai de quatorze (14) jours à compter de la date de réception de sa commande pour retourner les Produits commandés, sans avoir à motiver sa décision. En cas de livraisons multiples pour une même commande, le délai de rétractation expire quatorze (14) jours après le jour où le Client prend physiquement possession du dernier Produit. 8.2 Exercice du droit de rétractation - Notification de la décision de rétractation : Pour exercer son droit de rétractation, le Client doit informer PLACE DES TENDANCES de sa décision de rétractation au moyen du formulaire téléchargeable ICI ou d'une déclaration dénuée d'ambiguïté, adressé soit par courrier postal à l'adresse 110 bis avenue du Général Leclerc, 93 500 Pantin, soit par courrier électronique à l'adresse [email protected]. Le Client peut également remplir et transmettre directement au service client le formulaire en ligne via le lien suivant : https://www.placedestendances.com/ch/fr/contact. La Société adresse alors un accusé de réception de la rétractation sur support durable. - Retour du Produit : Le Client doit renvoyer le Produit à PLACE DES TENDANCES à l'adresse 110 bis avenue du Général Leclerc, 93 500 Pantin, France, sans retard excessif, et au plus tard 14 jours après avoir communiqué à PLACE DES TENDANCES sa décision de rétractation, en utilisant le bon de retour et l'étiquette de transport téléchargeables dans son espace personnel pour les pays situés dans l'Union Européenne. Concernant les pays situés en dehors de l'Union Européenne, le Client recevra l'étiquette de transport et la facture commerciale via un email de notre prestataire Webinterpret. La procédure de retour des Produits est décrite aux paragraphes 9.1 et 9.2 ci-dessous. Pour plus d'informations sur les frais et modalités de retour, cliquez ICI ou consultez la page "Politique de retour" sur votre espace personnel accessible à l'adresse suivante : https://www.placedestendances.com/ch/fr/retour-echange. - Exceptions : Il n'existe aucun droit de rétractation pour : - les Produits confectionnés selon les spécifications du consommateur ou nettement personnalisés ; - les Produits dès lors qu'ils ont été portés, lavés, retouchés ou endommagés de manière définitive. |
