9.1 Product return conditions
Customers must return the Product in the same condition as they received it, meaning in its original packaging or, failing that, packaging that ensures the same level of protection, along with its original label showing the brand, price, bar code, size and name.
Place des Tendances reserves the right to reject the return if the returned Product is not in resale condition (returned Product is incomplete, spoiled, damaged, worn, dirty or washed, for instance).
Specific footwear return conditions:
Footwear must not have been worn, other than when being tried on. The soles must be smooth and in new condition, and must have no scratches indicating they have been worn.
The footwear's box must be impeccable and must under no circumstances be used as the return box. Footwear boxes must have no adhesive tape or writing on them.
Specific beauty Product return conditions:
Beauty Products must be returned in their original, unopened packaging with the protective plastic film and cap intact. Beauty Products cannot be tried, must be in as new condition and must not opened, used, damaged, soiled or tried.
To return beauty Products and ensure maximum protection for the items, the Products must be replaced in the original parcel's packaging which can withstand the rigours of transport.
Specific lingerie & swimwear return conditions:
Lingerie and swimwear items must only be tried on by Customers over their underwear. For hygiene reasons, any returns that do not meet this requirement cannot be refunded.
9.2 Product return or exchange procedure
You must:
- Log into your account and click "Make a return/exchange".
- Enter the Product return details
- Print the return slip and shipping label
- Carefully package the Product to return, including the printed return slip, and stick the shipping label on the parcel.
You may return your parcel in two ways:
By Colissimo (at a post office or store), according to your selection when creating the return slip.
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For returns from France, there is no return shipping cost if the return is made within ten (10) working days of the Customer receiving the order.
After that time, and within fourteen (14) working days of receiving the order, a maximum amount of €4 will be deducted from the refund based on the Customer's Club Trendy loyalty status. For more information, click here.
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For international returns (excluding Benelux and Germany), the return shipping cost of €12 will be deducted from the Customer's refund.
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For Benelux and Germany, all returns and exchanges made within fourteen (14) working days are free of charge.
By the Customer's own means, meaning the carrier of your choice (La Poste, Chronopost, DHL, etc.) for returns from France and other countries. Products are returned at the Customer's own risk and expense.
9.3 Refund
The return parcel is processed on receipt by Place des Tendances' logistics teams within 48 to 72 hours. The refund is triggered once the return has been processed.
This timeframe may be extended if the return requires extra checks. Products will then be refunded to Customers within fourteen (14) days of being received by Place des Tendances. This timeframe may be extended until the day Place des Tendances actually receives the Product if the Customer cannot produce proof of the Product's return shipment.
PLACE DES TENDANCES will refund all payments made by the Customer in respect of the order, including shipping costs (but excluding any additional costs if the Customer chose a delivery method other than the standard delivery method offered by PLACE DES TENDANCES, details of which are outlined in article 3.3 above and also available by clicking on the link https://www.placedestendances.com/eu/en/delivery), after deduction of any return costs (see article 9.2 above).
Refunds are made via the payment method used when the Customer placed the order (bank account, PayPal account, Printania card or voucher).
If Customers are on deferred debit, the credit will also be deferred.
When paying in three instalments, Customers will be re-credited to their bank card by Oney Bank directly, for the already debited instalment amounts. Upcoming instalments will be cancelled. If you have any questions, please contact the Oney Bank customer service team directly on 3670 (premium rate number within France).
If you paid for your order with two payment methods, including a voucher, the refund will be prorated for each payment method, meaning that you will receive part of your refund as a voucher.
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