9.1 Terms and conditions of Product returns
Customers: - must use the returns form and shipping label that can be downloaded from their account if they live in the European Union. in countries outside the European Union will receive the shipping label and commercial invoice by email from our service provide Glopal. - must return the Product in the same condition they received it in, i.e. in its original packaging or, failing that, packaging that ensures the same level of protection, along with its original label showing the brand, price, barcode, size and name.
In accordance with Article L 221-23 of the French Consumer Code, Customers are liable for any depreciation resulting from handling other than that needed to establish the nature, characteristics and proper functioning of the Product. Accordingly, the Company reserves the right to reject the return if the returned Product is not in resale condition (returned Product is incomplete, spoiled, damaged, worn, soiled or washed, for instance).
Specific footwear return conditions:
Footwear must not have been worn, other than when being tried on. Soles must be smooth and in new condition with no scratches indicating they have been worn.
The shoe box must be in perfect condition, and under no circumstances should it be used as the return shipping box. The shoe box should have no adhesive tape or writing on it.
Specific beauty Product return conditions:
Beauty Products must be returned in their original, unopened packaging with the protective plastic film and cap intact. Beauty Products cannot have been tried, must be in new condition and must not be opened, used, damaged, soiled or tested.
To return beauty Products and ensure maximum protection for these items, they must be put back into the original packaging, which can withstand the rigours of transport.
Specific lingerie & swimwear return conditions:
Lingerie and swimwear items must only be tried on by Customers over their underwear. For hygiene reasons, any returns that do not meet this requirement cannot be refunded.
Specific masks return conditions:
This item cannot be returned or exchanged for hygiene reasons.
9.2 Product return and exchange procedure
Customers:
In the European Union
- Log into your account and click on "Make a return/exchange"
- Enter the Product return details
- Print the returns form and prepaid shipping label
- Carefully package the return Product, making sure to include the printed returns form, and stick the shipping label on the package.
Outside of the European Union
- Log into your account and click on "Make a return/exchange"
- Enter the Product return details
- Print the returns form
- You will receive an email from our partner Glopal containing the prepaid shipping label and commercial invoice
- Carefully package the return Product, making sure to include the printed returns form, and stick the shipping label and 3 copies of the commercial invoice on the package.
France
Customers may return their package in one of two ways:
By Colissimo (at a post office or participating retailer), which the Customer must select when creating the returns form.
- As a commercial gesture, there is no return shipping cost for returns from France if the return is made by Colissimo using the prepaid shipping label within ten (10) calendar days of the order shipment date by the Customer.
After this period, and until the maximum Product return date pursuant to Article 8 above, the Company will contribute to the return costs based on the Customer's Club Trendy loyalty status. In this instance, a maximum of €4 will be deducted from the refund to cover the shipping costs. For more information, click here.
However, if the Company deems that the Customer did not adhere to the right of withdrawal conditions or the terms and conditions of Product returns set out in Article 9.1 above, the Customer acknowledges having been expressly informed of the Company's exemption from covering the Product return costs. In this instance, the return shipping costs will be deducted from the Company's refund to the Customer.
By the Customer's own means, i.e. the carrier of their choice (La Poste, Chronopost, DHL, etc.) for returns from mainland France (including Corsica), countries mentioned in Article 3.4 and and other countries, excluding Switzerland. Products are returned at the Customer's own risk and expense.
In the European Union
Customers may return their package in one of two ways:
By Colissimo (at a post office or participating retailer), which the Customer must select when creating the returns form.
However, if the Company deems that the Customer did not adhere to the right of withdrawal conditions or the terms and conditions of Product returns set out in Article 9.1 above, the Customer acknowledges having been expressly informed of the Company's exemption from covering the Product return costs. In this instance, the return shipping costs will be deducted from the Company's refund to the Customer.
By the Customer's own means, i.e. the carrier of their choice (La Poste, Chronopost, DHL, etc.) for returns from France and other countries, excluding Switzerland. Products are returned at the Customer's own risk and expense.
Switzerland
By Chronopost
For returns from Switzerland, a return shipping cost of CHF 12 will be deducted from the Customer's refund.
Taxes and customs duties will be refunded for any order delivered to and returned from Switzerland.
Customers may not return items from different orders in a single return package. They must send one return package per order.
However, if the Company deems that the Customer did not adhere to the right of withdrawal conditions or the terms and conditions of Product returns set out in Article 9.1 above, the Customer acknowledges having been expressly informed of the Company's exemption from covering the Product return costs. In this instance, the return shipping costs will be deducted from the Company's refund to the Customer.
9.3 Refunds in the case of exercising your right of withdrawal
When Customers make a return within the scope of exercising their right of withdrawal, the refund is triggered when the Company receives the Product or the Customer provides proof of shipping the Product, whichever comes first. This time frame may be extended if the return requires any additional checking.
Proof of shipment of the Product must be sent by the Customer by post to the following address: Place des Tendances, Customer Relations Department, 110 bis Avenue du Général Leclerc, 93500 Pantin, France. Place des Tendances will refund any payments made by the Customer in respect of the returned Product.
With regard to the original shipping costs:
-If all the Products in the order are returned as part of the right of withdrawal, the Company will also refund the standard shipping costs associated with sending the order (with the exception of additional delivery costs if the Customer has chosen a delivery method other than the standard delivery method offered by Place des Tendances, and whose details appear in Article 3.3 above and in
the following link).
-If only part of the order is returned, the Customer is not entitled to a refund of the original standard shipping costs.
Refunds are made via the payment method used when the Customer placed the order (bank account, PayPal account, Printania card or voucher) unless the Customer expressly requests a different method be used. In any event, the refund will not incur any additional expense for the Customer. If the Customer has paid by deferred debit, the credit will also be deferred in accordance with the Customer's banking practices.
When paying in three interest-free instalments, Oney Bank will recredit the Customer's credit or debit card with an amount equal to the instalments already debited. Any future instalments will be cancelled. If you have any questions, please contact the Oney Bank customer service team directly on 3670 (premium rate number within France). This process only applies in France.
If the Customer paid for the order with two payment methods, including a voucher, the refund will be prorated for each payment method, meaning that the Customer will receive part of the refund as a voucher.
If the Company receives a return package whose contents are inconsistent with the return request or whose items do not respect the return conditions mentioned above, it reserves the right to exercise any corresponding recovery action with the Customer.
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