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Delivery

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SHIPPING
OF YOUR ORDER
orders placed before 2 pm
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From Monday to Friday, all orders logged before 2 pm are dispatched on the same day.
orders placed after 2 pm
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Orders are processed first thing in the morning on the following working day. Orders logged from 2 pm on Friday to 2pm on Monday are dispatched on Monday evening.
We will send you an email when your package is dispatched from our warehouse. This email confirms the chosen delivery method and provides you with a tracking number. You can also view and track your order in the "Track my orders" section of your account.
DELIVERY METHOD
Package to collect
Time working days COST
Click & collect
printemps stores 		From 24 to 48 hours
 FREE
Colissimo
shop or post office 		Average delivery times: 3 to 5 working day
 3,00 € Free from 50,00 € purchase value
Chronopost relais En 24H à 48h
5,00 € Free from 50,00 € purchase value
at home / office
Time working days COST
COLISSIMO Average delivery times: 3 to 5 working day
 3,00 € Free from 50,00 € purchase value
CHRONOPOST En 24H à 48h
8,00 €
Vip delivery
Am I eligible for VIP delivery?
In 3 hours
from 10am to 8pm 		12,00 €
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Our Club Trendy loyalty programme allows you to benefit from special rates for Chronopost, VIP and Colissimo International delivery.
Discover the "Club Trendy"
Printemps Haussmann, Printemps Nation and Printemps Italie 2. For orders placed from Monday to Friday before 9 am, Click & Collect delivery offers same-day delivery, or the next day for orders placed after 9 am. Orders placed on Friday after 9 am and at weekends will be available for collection on Monday morning. To collect your package at Printemps Haussmann, go to the Click & Collect point on the 4th floor of Printemps Mode.

For all other Printemps stores, the delivery time for Click & Collect is 24 hours. All orders placed before 2 pm will be delivered the following day. All orders placed after 2 pm are dispatched the following working day, and will be delivered within the following 24 hours. Orders placed on Friday after 2 pm and at the weekend will be available for collection on Tuesday morning.

The Printemps Caen, Printemps Brest, Printemps Tours et Printemps du Louvre stores do not offer Click & Collect delivery.
Colissimo delivery by the post office (La Poste) offers 48 to 72-hour delivery in mainland France. Deliveries are made by the post office (La Poste) from Monday to Saturday between 8 am and 7 pm. With Colissimo, you can choose between delivery to your home, post office or to a pick-up point.

Home delivery:
The parcel is delivered to the delivery address provided on your order form. As such, it is important to enter your exact delivery address. If you are out, the post office delivery driver will leave an attempted delivery card so you can go and collect your parcel from the nearest post office. You have 10 working days to collect your parcel from the day on which it arrives at the post office. After this period, it will be returned to Place de Tendances.

Delivery to a post office or pick-up point:
You can choose to have your parcel delivered to a post office (with no need for the postman to go to your address) or to a store near your home, workplace or holiday accommodation where you want your parcel to be delivered. You will receive a text message and an email informing you that your package has arrived and you will have 10 days to collect your order from this date. After this time, the parcel will be returned to Place des Tendances. You will need ID to pick up your parcel.

In all cases, you will be able to track your parcel the day after it has been shipped, at https://www.laposte.fr/particulier/outils/en/track-a-parcelusing the parcel reference number emailed to you when it was dispatched or via the order tracking link in your Place des Tendances account.
Colissimo delivery by the post office (La Poste) offers 48 to 72-hour delivery in mainland France. Deliveries are made by the post office (La Poste) from Monday to Saturday between 8 am and 7 pm. With Colissimo, you can choose between delivery to your home, post office or to a pick-up point.

Home delivery:
The parcel is delivered to the delivery address provided on your order form. As such, it is important to enter your exact delivery address. If you are out, the post office delivery driver will leave an attempted delivery card so you can go and collect your parcel from the nearest post office. You have 10 working days to collect your parcel from the day on which it arrives at the post office. After this period, it will be returned to Place de Tendances.

Delivery to a post office or pick-up point:
You can choose to have your parcel delivered to a post office (with no need for the postman to go to your address) or to a store near your home, workplace or holiday accommodation where you want your parcel to be delivered. You will receive a text message and an email informing you that your package has arrived and you will have 10 days to collect your order from this date. After this time, the parcel will be returned to Place des Tendances. You will need ID to pick up your parcel.

In all cases, you will be able to track your parcel the day after it has been shipped, at https://www.laposte.fr/particulier/outils/en/track-a-parcelusing the parcel reference number emailed to you when it was dispatched or via the order tracking link in your Place des Tendances account.
This "express" delivery service offers 24 to 48-hour delivery (excluding weekends) from Monday to Saturday in mainland France. Deliveries are made by Chronopost from Monday to Friday between 7 am and 1 pm.

All orders placed before 2 pm are delivered the next day before 1 pm (less than 24 hours).
-> For example, an order placed on Tuesday before 2 pm will be delivered on Wednesday before 1 pm.
-> For example, an order placed on Friday before 2 pm will be delivered on Monday before 1 pm.

-> For example, an order placed on Friday before 2 pm will be delivered on Saturday before 1 pm.

All orders placed after 2 pm are dispatched the following working day, and will be delivered within the following 24 hours.
-> For example, an order placed on Tuesday after 2 pm will be dispatched on Wednesday evening and delivered on Thursday before 1 pm.
-> For example, an order placed on Friday after 2 pm will be dispatched on Monday evening and delivered on Tuesday before 1 pm.

As soon as your parcel is collected by Chronopost, you can track it at www.chronopost.fr using the parcel number emailed to you when it was dispatched, or via the order tracking link in your Place des Tendances account. If you are out, Chronopost will leave an attempted delivery card so you can go and collect your parcel from the nearest pick-up point.
This "express" delivery service offers 24 to 48-hour delivery (excluding weekends) from Monday to Saturday in mainland France. Deliveries are made by Chronopost from Monday to Friday between 7 am and 1 pm.

All orders placed before 2 pm are delivered the next day before 1 pm (less than 24 hours).
-> For example, an order placed on Tuesday before 2 pm will be delivered on Wednesday before 1 pm.
-> For example, an order placed on Friday before 2 pm will be delivered on Monday before 1 pm.

-> For example, an order placed on Friday before 2 pm will be delivered on Saturday before 1 pm.

All orders placed after 2 pm are dispatched the following working day, and will be delivered within the following 24 hours.
-> For example, an order placed on Tuesday after 2 pm will be dispatched on Wednesday evening and delivered on Thursday before 1 pm.
-> For example, an order placed on Friday after 2 pm will be dispatched on Monday evening and delivered on Tuesday before 1 pm.

As soon as your parcel is collected by Chronopost, you can track it at www.chronopost.fr using the parcel number emailed to you when it was dispatched, or via the order tracking link in your Place des Tendances account. If you are out, Chronopost will leave an attempted delivery card so you can go and collect your parcel from the nearest pick-up point.
Delivery in Paris and a few nearby cities: This unique and exceptional service offers delivery to your home or place of work on the same day you place your order (excluding weekends).

To take advantage of this service, simply confirm your order on Monday to Friday, - before 9 am, for home or office delivery between 10 am and 14 pm. - before 2 pm, for home or office delivery between 3 pm and 8 pm.
You can select the desired time slot, when you place your order (subject to availability) . If you don't receive your parcel or you don't hear from our courier, you can contact our customer service department directly on +33 (0)1 41 83 97 77.

CLUB TRENDY LOYALTY BENEFITS:VIP delivery is free for PREMIUM customers on all orders of €150 and above.
> For more information, see our FAQ
> Also find our policy of returns and exchanges
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