> You have 14 days to return your order to us from the date you receive it.
> Items must be brand new, unworn and in their original packaging. The cardboard tag with the price, barcode and product name must also be returned with the item in the same condition you received it in.
Returned items which are damaged, incomplete, worn or soiled will not be taken back or refunded.
Footwear must not have been worn, other than when being tried on. Soles must be smooth and in new condition with no scratches indicating they have been worn.
The shoe box must be in perfect condition, and under no circumstances should it be used as the shipping box. Shoe boxes should have no adhesive tape or writing on them.
Beauty products must be returned in their original sealed packaging with the protective plastic film and foil seal intact. These items cannot have been tried and must be in original condition, unopened, unused, unsoiled and undamaged.
Please return any beauty products in the package they were shipped in, which has been extensively tested to withstand transportation.
If the condition of the open package prevents you from reusing it for your return, please use another suitable container and carefully pack the items to ensure they are well protected during transport.
> A returns form must be included in your return package.
> Returns are shipped at your own risk.
> The shipping of returns sent via a participating retailer can take up to 10 days. Once we receive your package, it will be processed and/or refunded within 48-72 hours.
Returns that do not meet the above conditions will not be accepted.
Find out more about our return conditions