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1. Log in to MY ACCOUNT on the Place des Tendances website.
2. Click on "My login details".
3. Amend your email address, password, surname, first name, date of birth and/or telephone number as required.

Please note that the same email address cannot be used for more than one account.
1 account = 1 email address.
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1. Log in to MY ACCOUNT on the Place des Tendances website.
2. Click on "My login details".
3. In the first section, click on "modify" to the right of your password.
4. Enter your old password followed by your new password. Reconfirm it and save your changes.

Please note that the same email address cannot be used for more than one account.
1 account = 1 email address.
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1. Log in to MY ACCOUNT on the Place des Tendances website.
2. Click on "My login details".
3. In the first section, click on "modify" to the right of your email address.
4. Enter your old email address followed by your new email address. Reconfirm it and save your changes.

Please note that the same email address cannot be used for more than one account.
1 account = 1 email address.
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1. Log in to MY ACCOUNT on the Place des Tendances website.
2. Click on "My login details".
3. Select "My addresses" from the left-hand column and then click on "Add a new address for delivery".
4. Complete all fields and confirm.
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At the bottom of each of our newsletters you'll find a link that lets you
 unsubscribe.
You can also unsubscribe directly from your account. To do this:
1. Log in to MY ACCOUNT on the Place des Tendances website.
2. Click on "My contact preferences".
3. Uncheck the box in the section "My email subscription" if you no longer wish to receive emails and/or uncheck the box in the section "My text message subscription" if you no longer wish to receive text messages.
4. Confirm.
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To unsubscribe from the website, please contact customer service directly by
 clicking on the form HERE.
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1. Log in to MY ACCOUNT on the Place des Tendances website.
2. Click on "My loyalty" under MY REWARDS in the left-hand column.
3. Click on "Check your Mods point balance".
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We have three different types of voucher:
1. A voucher issued in compensation as a goodwill gesture.
2. A voucher issued as a refund for a return. When you create a returns form, you can choose between a refund to your payment method OR a voucher.
3. A voucher issued as part of a promotion initiated by a brand.
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1. Log into MY ACCOUNT on the Place des Tendances website.
2. Click on "My login details".
3. Click on "My vouchers" under MY ACCOUNT in the left-hand column.
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1. Go to your basket.
2. Enter your code in the field "Offer code?" at the bottom right of your basket, then click on OK to confirm.
3. Check that the discount has been applied to your order total.

If you want to use more than one voucher, we recommend that you select them on the payment page.
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If your voucher is not accepted, please check that:
     - you are logged in to your account,
     - you have entered the code correctly in capitals and without spaces,
     - your code has not expired,
     - the items you are buying are eligible*

*NOTE: if you enter a zero 0 instead of the letter O, the code won't work.
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You cannot transfer your voucher to a third party. A voucher is issued to a named person and is specific to your Place des Tendances account.
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1. Log in to MY ACCOUNT on the Place des Tendances website.
2. Select the item(s) you want to buy and add it/them to your basket. (Not sure about the size? We recommend you refer to the "Size guide" on the product page).
3. Once all your items are in your basket, click on "My basket" and "Finalize my order". If you have a promotional code or voucher, type it in the "Offer code?" box and click on OK to confirm. The discount will be applied directly to your basket.
4. Enter your mailing address if you have not entered it previously.
5. Delivery: select your delivery method and click on "Confirm delivery".
6. Payment: select your payment method, add your bank details if needed and click on "Confirm and pay for your order".

Your order is confirmed and you will receive a confirmation email in a few minutes.
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Yes, you must have a customer account to place an order.
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1. Go to your basket.
2. Enter your code in the field "Offer code?" at the bottom right of your basket, then click on OK to confirm.
3. Check that the discount has been applied to your order total.
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1. Log in to MY ACCOUNT on the Place des Tendances website. If you do not have an account, you need to create one so that you can place your order.
2. Go shopping and then confirm your basket. 
3. Select and confirm your delivery method.
4. On the payment page, click on "I have a gift card".
5. Enter the code, and then confirm.

Please note:
- Your credit note or gift card can be used more than once. If the amount of your credit note or gift card exceeds your total purchase, a credit note for the remainder will automatically be generated and will appear on your payment page next time you place an order. It can also be viewed on the "My vouchers" page of your account. If your purchase exceeds the amount on your gift card, you can use another payment method or Place des Tendances gift card to cover the balance.
- Gift cards and credit notes can be combined.
- Gift cards are valid for one year from the date of purchase.
- Credit notes are valid for 6 months from the date of issue.

If your gift card is not accepted, please check that:
- you are logged in to your account,
- you have entered the code correctly in capitals and without spaces,
- your code has not expired,
- the items you are buying are eligible*

NOTE: if you enter a zero 0 instead of the letter O, the code won't work.
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You cannot amend a confirmed order (delivery address or items ordered). 

To guarantee an express service for our customers, all orders placed before 2 pm are prepared and dispatched the same day (excluding weekends).

If you selected the wrong size or style and would like to amend your order:
1. If your order status is "pending" or "invoiced", please contact customer service as soon as possible by calling +33 1 41 83 97 77 with your order number to request a cancellation. 
2.  If your order has a different status: Unfortunately, it is not possible to cancel your order as this means that it is being prepared or has already been dispatched. The order will have to be returned after you receive it.
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To avoid identity theft, we may occasionally request documents allowing us to check that you placed the order yourself. 

This check has been put in place to protect you against illegal activity that would result in your account being debited for an expense you did not incur. Any request for proof of identity or proof that you are the rightful owner of the bank card used for payment should be seen as evidence of our thoroughness and not an intrusion.

For the reasons mentioned above, if you receive an email asking you for proof of payment you should email us the following documents within 48 hours: 
1. Copy of the front and back of your identity document
2. Copy of the front of the bank card used for payment (the security code on the back of your card is STRICTLY CONFIDENTIAL).

We just want to make sure you own the card, so you can hide some of the numbers on it. The name of the cardholder and some of the numbers are sufficient proof.

When we receive these documents and are satisfied that you placed the order yourself, we can then dispatch it. If we do not receive the documents within 48 hours, the order will automatically be canceled.
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1. Log in to MY ACCOUNT on the Place des Tendances website.
2. Click on "My login details".
3. Click on "My order tracking" under MY ORDERS in the left-hand column to see the status of your order, and click on the tracking link if available.

Please note: you cannot track a parcel for the first 24 hours, as it must first be processed by a sorting centre. After this time, you can track the progress of your parcel on your selected carrier's website.
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A quality check is performed before each order is dispatched. If your order is incomplete and the delivery note shows an item as missing, it must be a quality problem. 

There are two possible options: 
1. You will receive the missing item(s) a few days later
2. We will refund your item(s) within 48 hours. 
In either case, you will receive an email advising you of the outcome.
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If there is a quality problem with the item you ordered (e.g. it is defective), we will be obliged to cancel your order and issue you with a full refund. We will send you an email advising you of this.
The refund will be made to your original payment method. It will appear in your account within 48-72 hours.
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First of all, please accept our apologies for this error.
If you received the wrong item, you should return it to us promptly so that we can refund or exchange it (if the item you originally ordered is in stock). To do this:
1. Log in to MY ACCOUNT on the Place des Tendances website.
2. Click on "My login details".
3. Click on "Make a return/exchange" under MY ORDERS in the left-hand column and follow the returns process. So we can provide feedback to our logistics department, please make sure you select "I received the wrong item" as the reason for your return.
4. Select "Post office/Retailer" as your shipping method and contact our customer service team so that you are not charged for shipping. Shipping costs cannot be recovered after the item has been dispatched.
5. When we receive your package, we will issue you with a refund, or if you have chosen the exchange option, we will exchange your item subject to availability.
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Despite the quality check carried out before each shipment, the defect in this item must have been missed. We apologize for the inconvenience and for the disappointment you must have felt when you opened your parcel.
Please return this item so that we can refund it as quickly as possible, or exchange it if you have chosen this option. 
To do this:
1. Log in to MY ACCOUNT on the Place des Tendances website.
2. Click on MY ACCOUNT.
3. Click on "Make a return/exchange" under MY ORDERS in the left-hand column and follow the returns process. Make sure you select "Damaged item" as the reason for the return.
4. Select "Post office/Retailer" as your shipping method and contact our customer service team so that you are not charged for shipping. Shipping costs cannot be recovered after the item has been dispatched.
5. When we receive your package, we will issue you with a refund, or if you have chosen the exchange option, we will exchange your item subject to availability.
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Please note that you cannot cancel an order yourself and canceling it depends on the order status.

You can only cancel an order with a "pending" or "invoiced" status.
Contact our customer service team on +33 1 41 83 97 77 as soon as possible and ask one of our advisors to cancel your order. Please make sure you have your order number to hand to speed up the processing of your request.

You cannot cancel an order once is it being prepared.
The order will have to be returned after you receive it.
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Yes, you can cancel an order with a "pending" or "invoiced" status. Contact our customer service team on +33 1 41 83 97 77 as soon as possible and ask one of our advisors to cancel your order. Please make sure you have your order number to hand to speed up the processing of your request.
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1. Log in to MY ACCOUNT on the Place des Tendances website.
2. Click here or on "e-Gift Card" at the bottom of our website.
3. Select how you would like the card to be sent, the amount and your personal message.
Your gift card can be sent by email or by mail.
4. Click on "Add to my basket".
5. Confirm your basket.
Note: you will need to provide an invoicing address for a gift card purchase.
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1. Log in to MY ACCOUNT on the Place des Tendances website. If you do not have an account, you need to create one so that you can place your order.
2. Go shopping and then confirm your basket. 
3. Select and confirm your delivery method.
4. On the payment page, click on "I have a gift card".
5. Enter the code, and then confirm.

If you return an item paid for by gift card, you will be refunded with a credit note. The credit note will be emailed to you when your return is processed. It is shown as a code containing letters and numbers and is valid for 6 months. You can use it for more than one purchase.

Please note:
> Your credit note or gift card can be used more than once. If the amount of your credit note or gift card exceeds your total purchase, a credit note for the remainder will automatically be generated and will appear on your payment page next time you place an order. It can also be viewed on the "My vouchers" page of your account.
 If your purchase exceeds the amount on your gift card, you can use another payment method or Place des Tendances gift card to cover the balance.
> Gift cards and credit notes can be combined.
> Gift cards are valid for one year from the date of purchase.
> Credit notes are valid for 6 months from the date of issue.

If your gift card is not accepted, please check that:
- you are logged in to your account,
- you have entered the code correctly in capitals and without spaces,
- your code has not expired,
 - the items you are buying are eligible*
NOTE: if you enter a zero 0 instead of the letter O, the code won't work.
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You can pay for your order using the following payment methods: 
1. Bank card: CB, Mastercard or Visa
2. PayPal account (not available in the UK)
3. Place des Tendances voucher or gift card
4. 3 interest-free payments through our partner Oney (1) for orders delivered in France
5. Printemps card
6. Bancontact/MisterCash for orders delivered in Belgium.

(1) When you choose to pay in 3 interest-free instalments, you pay one third when you place the order, one third the following month and the final third a month after that. Returns are possible with this type of payment. If you need to make a return, your card will be refunded with the amount paid so far, not the outstanding amount. For any questions or problems regarding this type of payment, please contact the Oney customer service department directly on 3670 (open Monday to Friday from 9 am to 8 pm and Saturday from 8.30 am to 8 pm.
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We are committed to ensuring the security of your bank transactions. 
Place des Tendances has adopted the 100% secure Ogone Ingenico payment solution, which protects all the information you provide and guarantees the confidentiality and security of every transaction. 

To find out more:
We also use SSL (Secure Socket Layer) technology to guarantee that all transactions made on our website are totally secure. This system encrypts your personal data to make it unreadable. 

In addition, we have implemented 3-D Secure authentication, which allows us to check your identity when you make an online purchase using a bank card.
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Yes, you can safely store your card or PayPal account details on our website to make ordering easier!

When you make a payment, Place des Tendances gives you the option to securely save your bank or PayPal account details. This information is encrypted on your computer and sent in an unintelligible format to special servers that can decrypt it. Permissions and data are then checked with your bank/PayPal to prevent misuse or fraud.

How do I do this?
1. Log in to MY ACCOUNT on the Place des Tendances website.
2. Go shopping and then confirm your basket.
3. Select and confirm your delivery method.
4. On the payment page, check the "yes" box in the section "Save my bank card for my future orders".
5. Confirm and pay for your order.

Please note: you can delete your saved bank cards by going to MY ACCOUNT and clicking on "My bank cards" in the column on the left.
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3-D Secure is an authentication system for your online purchases designed to protect your card from fraudulent use. 

The cardholder authentication is a simple 3-step process:
1. Log in to MY ACCOUNT on the Place des Tendances website. 
2. Go shopping, confirm your basket, select your delivery method, enter your bank details and click on "Confirm and pay for your order".
3. After verification, a 3-D Secure" window will open and your bank will ask you to enter the information needed for authentication. In most cases, you will need to enter a single-use code sent to you by SMS, answer a personal question and/or enter your date of birth. 
4. Your purchase is confirmed as soon as your payment has been accepted.

You will receive an order confirmation email from us in a few minutes.
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Payment in three interest-free instalments is only available for residents of mainland France.

To pay for your order in three interest-free instalments:
1. Log in to MY ACCOUNT on the Place des Tendances website. If you do not have an account, you need to create one so that you can place your order.
2. Go shopping and then confirm your basket. 
3. Select and confirm your delivery method.
4. 2. On the payment page, select "3 interest-free instalments".
5. You will be redirected to the website of our partner, Oney Bank. Your order will be accepted as soon as you click on confirm, and your transaction will be completed when you are redirected to the Place des Tendances website. 

What conditions must I meet to pay for my order in three interest-free instalments?
1. The amount of the order must be between "150 and "3,000.
2. You must have a bank card that does not require automatic verification (e.g. Electron, Maestro, Nickel, e-card, Indigo or American Express) so that our partner Oney Bank does not have to seek authorization from your bank for each monthly payment.
3. You must not have overdue payments at the time you place your order and must not exceed the payment limit authorized by your bank.

How it works:
You can pay for your order on our website in three interest-free instalments using a bank card as follows:
- a mandatory deposit of one third of the value of the order is taken on the day your shipment is confirmed,
- two monthly payments corresponding to one third of the value of the order are taken 30 and 60 days later. 
Example: For a "300 purchase made on 01/11/2016, you would pay a deposit of "100 followed by two monthly payments of "100 on 01/12/2016 and 01/01/2017. This equates to a two-month credit period at a fixed APR of 0%. Cost of finance: "0. 

What happens if I cancel my order? 
If your order is canceled in full, Oney Bank will refund any payments already taken. Any future instalments will also be canceled. 

For any questions or problems regarding this type of payment, please contact the Oney customer service department directly on 3670.
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As soon as your payment has been authorized, an order confirmation email will be sent to the email address you provided.
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Immediate payment: the sum is debited when you confirm your order (max. 2 days later, depending on the bank).

Deferred payment: the sum is debited from your account on a specific date arranged with your bank. This could be in two weeks or one month.

If one or more items from your order are not shipped, your payment method will be refunded in:
1. 48-72 hours if you paid via immediate debit
2. Two weeks or one month in accordance with the time frame agreed with your bank.

If you used a Printania card, payment is automatically made via deferred debit and therefore any returns will be refunded in the same way.
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Check that:
1. You are logged in to your account
2. Your bank card has not expired
3. Your credit limit has not been reached
4. The first and last name of the cardholder has no accent or symbol.

If all these conditions are met and you are still unable to confirm your payment, please contact our customer service team on +33 1 41 83 97 77.
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1. Log in to MY ACCOUNT on the Place des Tendances website. If you do not have an account, you need to create one so that you can place your order.
2. Go shopping and then confirm your basket. 
3. Select and confirm your delivery method.
4. On the payment page, click on "I have a gift card".
5. Enter the code, and then confirm.

If you return an item paid for by gift card, you will be refunded with a credit note. The credit note will be emailed to you when your return is processed. It is shown as a code containing letters and numbers and is valid for 6 months. You can use it for more than one purchase.

Please note:
> Your credit note or gift card can be used more than once. If the amount of your credit note or gift card exceeds your total purchase, a credit note for the remainder will automatically be generated and will appear on your payment page next time you place an order. It can also be viewed on the "My vouchers" page of your account. If your purchase exceeds the amount on your gift card, you can use another payment method or Place des Tendances gift card to cover the balance.
> Gift cards and credit notes can be combined.
> Gift cards are valid for one year from the date of purchase.
> Credit notes are valid for 6 months from the date of issue.

If your gift card is not accepted, please check that:
- you are logged in to your account,
- you have entered the code correctly in capitals and without spaces,
- your code has not expired,
 - the items you are buying are eligible*
NOTE: if you enter a zero 0 instead of the letter O, the code won't work.
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Yes, you can use multiple gift cards to pay for an order.
To do this:
1. Log in to MY ACCOUNT on the Place des Tendances website. If you do not have an account, you need to create one so that you can place your order.
2. Go shopping and then confirm your basket. 
3. Select and confirm your delivery method.
4. On the payment page, click on "I have a gift card".
5. Enter the code, and then confirm. 
6. The "I have a gift card" option will automatically reappear so that you can enter the code of your next gift card. The gift card code you already entered will appear on the right side of your screen.
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Our logistics team will process your return approximately 48-72 hours after receipt. The refund is triggered once the return has been processed.
However, this time frame may be extended if the return requires any additional checking. If this turns out to be the case, processing will take no more than two weeks from the date we receive the return.
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If you pay with a voucher and then need to make a return, you will be refunded with a credit note. The credit note will be emailed to you when your return is processed. It is shown as a code containing letters and numbers and is valid for 6 months. You can use it for more than one purchase.
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If you pay with a gift card and then need to make a return, you will be refunded with a credit note. The credit note will be emailed to you when your return is processed. It is shown as a code containing letters and numbers and is valid for 6 months. You can use it for more than one purchase.
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Here is a reminder of our exchange policy:

You can only make an exchange for the same item in a different size or color. Also, if you request an exchange the item is not reserved. Its availability is only checked when your return is processed. If it is still available, we will send it free of charge via the same carrier to the same address the original order was shipped to. If it is out of stock, you will automatically receive a refund.

Your return will be processed by our logistics team approximately 48-72 hours after receipt. The refund is triggered once the return has been processed.
However, this time frame may be extended if the return requires any additional checking. If this turns out to be the case, processing will take no more than two weeks.
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To see all delivery information, click HERE.
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We currently deliver:
- to mainland France.
- to Europe: Belgium - Netherlands - Luxembourg - Germany - AustriaItaly - Spain - Portugal - Ireland - Slovenia - Slovakia.
- internationally, with our partner colis Expat.

NOTE: to place an order for delivery to your country, you need to visit the website for your country.
To do this, simply select your "delivery country" and "language" at the top right of the page and then click on "confirm".
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Click & Collect is available for orders delivered in mainland France.

1. Log in to MY ACCOUNT on the Place des Tendances website.
2. Select the item(s) you want to buy and add it/them to your basket. 
3. Once all your items are in your basket, click on "My basket" and "Finalize my order". 
4. When you select your delivery method, check the box "In 24-72hrs" in the section "Package for pick-up".
5. Select your Click & Collect store in the section "Select a pick-up point".
6. Click on "Confirm and pay for your order".

Your order is confirmed and you will receive a confirmation email in a few minutes. 
Please note that when your chosen Click & Collect store receives your order, you will be sent another email containing a pick-up code. Take this code and proof of identity with you when you go to your Click & Collect point.

To see a list of Printemps stores, click HERE.

To find out more about delivery, click HERE.
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1. Log in to MY ACCOUNT on the Place des Tendances website.
2. Select the item(s) you want to buy and add it/them to your basket.
3. Once all your items are in your basket, click on "My basket" and "Finalize my order". 
4. When you select your delivery method, check the box "In 3hrs", "In 24-48hrs", "In 48-72hrs" or "In 3-5 days" in the section "Delivery to home/office".
5. Make sure the default delivery address is correct and click on "Confirm delivery".
6. Click on "Confirm and pay for your order".

Your order is confirmed and you will receive a confirmation email in a few minutes. 

To find out more about delivery, click HERE.

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Express delivery to a home address is available for orders delivered in mainland France.

1. Log in to MY ACCOUNT on the Place des Tendances website.
2. Select the item(s) you want to buy and add it/them to your basket.  
3. Once all your items are in your basket, click on "My basket" and "Finalize my order". 
4. When you select your delivery method, check the box "In 24-48hrs" with our partner Chronopost or "In 3hrs" for a courier delivery (our "VIP delivery" service) in the section "Delivery to home/office". The 3-hour option is only available if you live in Paris or the inner suburbs.
5. Make sure the default delivery address is correct and click on "Confirm delivery".
6. Click on "Confirm and pay for your order".

Your order is confirmed and you will receive a confirmation email in a few minutes. 

To find out more about delivery, click HERE.
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Your order can be delivered to the following pick-up points:
1. A participating retailer
2. A post office (for orders delivered in France and Belgium)
3. A Click & Collect point in a Printemps store (for orders delivered in France)
4. A parcel collection locker (for orders delivered in France).
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If you do not live in one of these countries - Belgium, Netherlands, Luxembourg, Germany, Italy, Spain, Portugal, Austria, Ireland, Slovenia or Slovakia - your order will be delivered by our partner ColisExpat. 

What is ColisExpat?
If you set up a ColisExpat account, you can benefit from having everything delivered to a PO box in France and then sent to anywhere in the world.

How does it work?
1- Create your account on the ColisExpat website. ColisExpat will instantly provide you with a delivery address in Europe or the USA.
2- When you place your order with Place des Tendances, enter your ColisExpat customer number and the delivery address you were given. In France, this is: 110 BIS Avenue du Général Leclerc - 93500 PANTIN.
3- ColisExpat will receive and store your package for you.
4- At your request, ColisExpat will group your packages together and send them anywhere in the world.
5- You can track your order progress on the ColisExpat website.

Please note: 
ColisExpat is responsible for shipping your order and taking care of any customs formalities.
 You may be liable for customs duties, depending on your country of delivery. Place des Tendances is only responsible for delivery as far as the ColisExpat warehouse in mainland France. 

To find out more about ColisExpat, click HERE.

To find out more about delivery, click HERE.
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Why? 

Because you love Place des Tendances but we don't deliver to your country!
ColisExpat is breaking down borders by providing delivery addresses in Europe and the United States from which packages can be delivered all over the world. Now your online orders can be delivered to you wherever you are!

How do I do this?

If you are already a ColisExpat member, there are two options:
> If you do not yet have any addresses stored in your address book: After confirming your basket, enter your mailing adress by selecting "Other - With ColisExpat" in the "Country" field, and then entering your ColisExpat customer number in the space provided.
> If your overseas address is already in your address book, i.e. you have already chosen "Other - With ColisExpat" as your delivery country and entered your ColisExpat customer number* in the space provided, you just have to select the correct delivery address on the delivery page.

If you are not yet a ColisExpat member:
After confirming your basket, enter your mailing adress by selecting "Other - With ColisExpat" in the "Country" field, and then clicking on the link "Our partner ColisExpat". You will be redirected to the ColisExpat website, where you will be asked to enter your email address, create a password and click on "Create my free account". Once you have created your account, you will be allocated a ColisExpat customer number*. Simply enter this number in the "ColisExpat number"* space provided on our website.

ColisExpat will take care of any customs formalities. You may be liable for customs duties, depending on your country of delivery. Place des Tendances is only responsible for delivery to the ColisExpat warehouse in mainland France. 

* This reference acts as your delivery address and must be entered so your package can be successfully delivered.

To find out more about ColisExpat, click HERE.

To find out more about delivery, click HERE.
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Our website uses an address recognition system which may sometimes see your address as unknown or incomplete.
 To have your address added to your account, contact our customer service team by clicking HERE.
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No, you cannot change the delivery method or content of a confirmed order. To guarantee an express service for our customers, all orders confirmed before 2 pm are prepared and dispatched the same day (excluding weekends). However, if the order status is "pending", you can ask a member of our customer service team to cancel it by calling +33 1 41 83 97 77.
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No, you cannot change the delivery address of a confirmed order. This is because orders are prepared by our logistics department a few minutes after confirmation. However, if the order status is "pending" or "invoiced", you can ask a member of our customer service team to cancel it by calling +33 1 41 83 97 77.
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If you are unable to select VIP delivery, this means the
 delivery address stored in your account is not part of the geographical area eligible for this delivery method. VIP delivery is only available in Paris and the surrounding area.
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We currently deliver:
- to mainland France.
- to Europe: Belgium - Netherlands - Luxembourg - Germany - Italy - Spain - Portugal - Austria - Ireland - Slovenia - Slovakia.
- internationally and to DOM-TOM destinations with our partner ColisExpat. 

What is ColisExpat?
If you set up a ColisExpat account, you can benefit from having everything delivered to a PO box in France and then sent to anywhere in the world.

How does it work?
1- Create your account on the ColisExpat website. ColisExpat will instantly provide you with a delivery address in Europe or the USA.
2- When you place your order with Place des Tendances, enter your ColisExpat customer number and the delivery address you were given. In France, this is: 110 BIS Avenue du Général Leclerc - 93500 PANTIN.
3- ColisExpat will receive and store your package for you.
4- At your request, ColisExpat will group your packages together and send them anywhere in the world.
5- You can track your order progress on the ColisExpat website.

Please note: 
ColisExpat is responsible for shipping your order and taking care of any customs formalities.
 You may be liable for customs duties, depending on your country of delivery. Place des Tendances is only responsible for delivery as far as the ColisExpat warehouse in mainland France. 


To find out more about ColisExpat, click HERE.

To find out more about delivery, click HERE.
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1. Log in to MY ACCOUNT on the Place des Tendances website.
2. Click on "My login details".
3. Click on "My order tracking" under MY ORDERS in the left-hand column, and then on the tracking link. 

Please note that you cannot track a parcel for the first 24 hours, as it must first be processed by a sorting centre. After this time, you can track the progress of your parcel on your selected carrier's website.
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"If you are not at home when your order is delivered, your package will be taken to the post office or the closest retail pick-up point. It can also be left with a neighbor or caretaker.
Depending on the delivery method you selected, you then have up to 15 days (for a post office) or 10 days (for a retailer) to collect your parcel. Parcels that are not claimed from the post office or a pick-up point are automatically returned to us. As soon as your parcel arrives in our warehouse, we will email you to arrange for your order to be reshipped or canceled. 

Please note that if you do not answer our email within 48 hours, your order will be refunded by voucher instead of by crediting your original payment method."

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Please wait until the standard delivery time has expired (48-72 hours) and then contact us if you still haven't received it so that we can investigate. To notify us, click HERE.
If you were not at home when your order was delivered, the postal worker may have left your parcel with your neighbor/caretaker. Your postal worker is permitted by law to deliver your package to your neighbor or caretaker. If you are unable to retrieve it, please contact us so that we can investigate. To notify us, click HERE.
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It is increasingly common for postal workers not to leave attempted delivery cards. Please note that:
to collect your parcel from the post office, you just need the parcel number provided in our order shipment email and proof of identity. You can also track your parcel on the website www.colissimo.fr. If your parcel is marked as delivered, please check with your neighbors and/or caretaker whether a third party accepted delivery of the parcel on your behalf. If no-one took delivery of your parcel, please wait until the standard delivery time has expired (48-72 hours) and then contact us if you still haven't received it so that we can investigate. To notify us, click HERE.
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A parcel cannot be tracked for 24 hours as it must first be processed and scanned by the carrier.
 Parcel tracking is an additional service offered by some of our partner carriers, e.g. the post office. It will not interfere in any way with the quality or delivery time of your parcel. Please wait until the standard delivery time has expired (48-72 hours) and then contact us if you still haven't received it so that we can investigate. To notify us, click HERE.
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You have tracked your parcel or received an attempted delivery card informing you that it is awaiting collection at the post office or your designated retail outlet. Don't forget your parcel number and proof of identity when you go to collect it. You must collect your parcel from the post office within 15 working days and from a retailer within 10 working days. 
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The text message you receive from Colissimo is sent the day your parcel should be delivered and not when your retailer actually receives it. Delivery can be delayed for 24-48 hours. If your retailer has still not received your parcel 48 hours later, please contact us. You must collect your parcel from your retailer within 10 working days. If your parcel does not arrive, you will need to let us know so that we can investigate. To notify us, click HERE.
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There are two possible scenarios:

1. The post office still has enough information to deliver your parcel, in which case it will only be delayed by a few days.


2. The post office does not have enough information to deliver your parcel, in which case it will be returned to us. However, please note that it can take up to 3 weeks for a parcel to arrive back at our warehouse and longer than 3 weeks for a parcel to be returned from overseas. As soon as the carrier has returned your parcel to our warehouse, we will email you to arrange for it to be shipped to your correct home address (it cannot be re-sent to a retailer or post office), or the order can be canceled if you prefer.

Please note that if you do not answer our email within 48 hours, your order will be refunded by voucher instead of by crediting your original payment method.
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Depending on the delivery method you selected, you have up to 15 days (for a post office) or 10 days (for a retailer) to collect your parcel. Parcels that are not claimed from the post office or a retailer are automatically returned to us. However, please note that it can take up to 3 weeks for a parcel to arrive back at our warehouse and longer than 3 weeks for a parcel to be returned from overseas. As soon the carrier returns your parcel to our warehouse, we will email you to arrange for your order to be reshipped or canceled. 

Please note that if you do not answer our email within 48 hours, your order will be refunded by voucher instead of by crediting your original payment method.
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To return or exchange your order, click HERE.You can return your parcel in two ways:

1. Using your own return method with the carrier of your choice and at your own expense.

2. Via Colissimo, the post office or a retailer selected by you when you created your returns form.

Please note that returns via retailers take longer to reach us. Returns are our responsibility if you use the shipping label provided when you create your returns form. If you opt for your own return method, the parcel is your responsibility.

Any items returned to us must be new, unworn and in their original packaging. Returned items that are damaged, incomplete, used or soiled will not be taken back if they are not in a resalable condition. 

Creams and makeup must not have been opened or taken out of their packaging. Beauty products must be returned in their original sealed packaging with the protective plastic film and foil seal intact. These items cannot have been tried and must be in original condition, unopened, unused, unsoiled and undamaged.
Please return any beauty products in the package they were shipped in, which has been extensively tested to withstand transportation. 
If the condition of the open package prevents you from reusing it for your return, please use another suitable container and carefully pack the items to ensure they are well protected during transport.
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To create your returns/exchange form, click HERE.

1. Log in to MY ACCOUNT on the Place des Tendances website.
2. Click on "My login details".
3. Click on "Make a return/exchange" under MY ORDERS in the left-hand column.
4. Select the item(s) to be returned or exchanged.
5. If you are making a return, select the reason for the return and how you would like to be refunded (refund to your original payment method or voucher).
6. Select the return option: either "post office/retailer" or using your own method.
7. Print out your form, include it with your return package and stick the shipping label on your package.
8. Take it to one of the participating retailers shown on the list when you created your returns form, or to the post office. Please note that returns via the post office reach us more quickly than returns via a participating retailer.
9. When we receive your package, we will issue you with a refund, or if you have chosen the exchange option, we will exchange your item subject to availability.
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> You have 14 days to return your order to us from the date you receive it.

> Items must be brand new, unworn and in their original packaging. The cardboard tag with the price, barcode and product name must also be returned with the item in the same condition you received it in.
Returned items which are damaged, incomplete, worn or soiled will not be taken back or refunded.  
Footwear must not have been worn, other than when being tried on. Soles must be smooth and in new condition with no scratches indicating they have been worn.
The shoe box must be in perfect condition, and under no circumstances should it be used as the shipping box. Shoe boxes should have no adhesive tape or writing on them.
Beauty products must be returned in their original sealed packaging with the protective plastic film and foil seal intact. These items cannot have been tried and must be in original condition, unopened, unused, unsoiled and undamaged.
Please return any beauty products in the package they were shipped in, which has been extensively tested to withstand transportation. 
If the condition of the open package prevents you from reusing it for your return, please use another suitable container and carefully pack the items to ensure they are well protected during transport.

> A returns form must be included in your return package.

> Returns are shipped at your own risk.

> The shipping of returns sent via a participating retailer can take up to 10 days. Once we receive your package, it will be processed and/or refunded within 48-72 hours.
Returns that do not meet the above conditions will not be accepted.

Find out more about our return conditions
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For returns from France, shipping costs are free if the return is made within 10 days of receiving your order. After this time but within 14 days, a maximum of "4 will be deducted from your refund.
The cost varies depending on your Club Trendy loyalty programme status:
> "4 if you have less than 300 Mods when your returns form is created
> "2 if you have between 300 and 500 Mods when your returns form is created (Privilege status)
> FREE if you have over 500 Mods when your returns form is created (Premium status) 

For international returns (excluding Benelux and Germany), "12 will be deducted from your refund. All returns and exchanges from Benelux and Germany are free if made within 14 days. 
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If you cannot create your returns form, it means that more than 14 days have elapsed since the date you received your order. 
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Exchanges are dependent on the item being in stock when your return package is processed. Unfortunately, the item is not reserved for you when you request an exchange. If the item is out of stock, you will automatically be refunded.
You will be refunded by the method you requested when you created your returns form. As a reminder, you can choose between a voucher or a refund to your original payment method.
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1. To the post office 
2. To a participating Colissimo retailer
3. Leave it in your mailbox, having booked your return the day before on 
the website www.colissimo.fr in the section "Useful tools" -> "Send a Colissimo
 from my mailbox" for orders delivered in France.
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No, we pay the shipping costs if you use the prepaid shipping label provided when you create your returns form. 
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Overseas returns can be made with our partner Colissimo International from the following countries: Belgium, Netherlands, Luxembourg, Germany, Italy, Spain, Portugal, Austria, Ireland, Slovenia, Slovakia.

When you create your returns form, Colissimo International will automatically be offered as the carrier for your return package. Your return will take at least two weeks to be shipped. You will have to pay the "12 shipping costs yourself (unless you live in Benelux or Germany). This amount will be deducted from your refund.

If your return is due to a problem we are responsible for, please contact us before sending your package by clicking HERE.

Returns from other countries must be shipped using your own method and at your own expense to the following address:

PLACE DES TENDANCES
Returns Department
110 bis Avenue du Général Leclerc
Bat 5, Etage 1B
93500 PANTIN
FRANCE
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1. Log in to MY ACCOUNT on the Place des Tendances website.
2. Click on "My login details".
3. Click on "Track a return/exchange" under MY ORDERS in the left-hand column.
4. Click on "Track a return/exchange" in the "Returns form" column.

You can only track your package this way if you used the shipping label provided when you created your returns form.
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To track the progress of your exchange:

1. Log in to MY ACCOUNT on the Place des Tendances website.
2. Click on "My login details".
3. Click on "Track a return/exchange" under MY ORDERS in the left-hand column.
3. Click on "Track a return/exchange".
Note: you can only track your package this way if you used the shipping label provided when you created your returns form. 

To track the processing of your exchange:

1. Log in to MY ACCOUNT on the Place des Tendances website.
2. Click on "My login details".
3. Click on "Track a return/exchange" under MY ORDERS in the left-hand column.
4. Check the status of your exchange in the "request status" section.
>> A "package awaiting receipt" status means that your package is still on its way to our warehouse and we have not received it yet.
>> A "received" status means that your package is being processed by our logistics team.
>> A "refunded" status means that your item has been refunded.
>> An "exchanged" status means that we have exchanged your item.
>> An "awaiting verification" status means that we need to carry out an additional check on your item with the brand.
>> A "processed without refund" status means that we have received your item but have not been able to issue a refund because it does not meet our conditions (e.g. incorrect or damaged item) or it was received after the returns period.
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No, you cannot reserve items on our website. 
However, you can save your favourite items in "My wishlist". 
If an item is temporarily unavailable, you can create an email alert by clicking on the envelope shown next to the size. You will then be notified when the item is back in stock. Some items can attract hundreds of alerts, so you have to be very quick!
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We do not know in advance when we will receive more stock, so we cannot confirm if and when it will be available again.

We suggest you create an email alert for the item in your size. You will then be notified when it is back in stock.
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1. Go into the product description,
2. Select the size you want,
3. Click on the envelope, or on "inform me when it is available",
4. Enter your email address in the space provided,
5. Confirm.
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The item would have been in stock when you received your email alert. Unfortunately, it must have already been purchased by another customer. Sometimes an item can attract hundreds of email alerts, so you have to be very quick!
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If an item no longer appears on the website, unfortunately it means it is no longer available.
Our partner brands replenish our stock daily, so if an item is not available, it may be available again the following day. 
To be notified of item availability in real time, you can create an alert by clicking on the envelope symbol next to the unavailable size. You will receive an email as soon as it is back in stock. 
Please note that everyone who sets up an alert will receive the same email at the same time, so you need to be quick!
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Colours can look different in the hanger and model photos. This is due to the artificial light used by the photographer during the shoot and the camera used. We suggest you go by the photo of the item on the model.
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Our website uses the same pricing model as the stores. Prices are set by the brands and we follow their guidelines on offering their promotions throughout the season.
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The size guide is available on every product description page.

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You don't have to do anything to join Club Trendy. As soon as you place your first order at Place des Tendances, you become a member of Club Trendy and start to earn Mods. Every time you buy something from Place des Tendances, you receive points called Mods. For every euro/pound sterling you spend, you receive 1 Mod. Everything you buy today and bought in the last 6 months counts towards your Mods total.
However, if you make a return your Mods balance will be automatically adjusted (debited).

To find out more about Club Trendy, click HERE.
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Your Mods total automatically increases every time you place an order. For every euro/pound sterling you spend, you receive 1 Mod. Your points are added to your account the day after your order is shipped.
You don't need to do anything; your status is automatically updated. Your discount is calculated based on the number of Mods you have and the associated status.
However, if you make a return your Mods balance will be automatically adjusted.

To find out more about Club Trendy, click HERE.
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Earning Mods has many benefits:

1. If you have between 300 and 499 Mods, you become a PRIVILEGE member and enjoy:
- An IMMEDIATE discount of 5% on all orders, valid all year round excluding during sales. Offer not cumulable. 
- An IMMEDIATE discount of 10% on all beauty products (beauty offer not available in the UK), valid all year round excluding crossed out prices. 
- Delivery charges offered without minimum purchase for Colissimo to France, Germany, Austria, Belgium, Spain, Italy, Luxembourg, the Netherlands, Ireland, Portugal, Slovakia, Slovenia and the UK.
- Preferential rates for Chronopost and Chrono Relais
- Early access to private sales.
- Early access to the latest offers and new brands. 
- Additional new surprises throughout the year.

2. If you have more than 500 Mods, you become a PREMIUM member and enjoy:
- An IMMEDIATE discount of 10% on all orders, valid all year round excluding during sales. Offer not cumulable.
- An IMMEDIATE discount of 20% on all beauty products (beauty offer not available in the UK), valid all year round excluding crossed out prices. 
- Free shipping with no minimum purchase for Colissimo Europe delivery.
- Preferential rates for Chronopost and Chrono Relais delivery.
- For orders over 150 euro: free VIP and Chrono RDV delivery in Paris and Île-de-France in areas eligible for this service.
- Early access to private sales.
- Early access to the latest offers and new brands.
- Additional new surprises throughout the year.

To find out more about Club Trendy, click HERE.
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Everything you have bought in the last six months counts towards your Mods balance.

Mods you have earned on orders placed more than six months ago are automatically deleted.

If at the end of a six-month period you no longer have the number of Mods needed for your status, you will lose your status at the end of the month.

To find out more about Club Trendy, click HERE.
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Your loyalty discount is automatically applied to your basket if you are eligible for it. There is no need to enter a code or any other information.
The discount will be applied automatically provided 
no other discounts have been applied. 
Please note: Discounts cannot be combined with other offers, including sales. However, your Mods balance will increase during these periods and your status will therefore be maintained.

To find out more about Club Trendy, click HERE.
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Your Mods balance and associated discount are shown in your basket.

You can also view your balance by logging in to your account, clicking on "My loyalty" under MY REWARDS and then clicking on "Check your Mods point balance".

To find out more about Club Trendy, click HERE.
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To benefit from the discounts linked to your Mods, you must be logged in to your Place des Tendances account. Once you are logged in, the loyalty discount is automatically applied to your basket.
Please note: Discounts cannot be combined with other offers, including sales. However, your Mods balance will increase during these periods and your status will therefore be maintained.

To find out more about Club Trendy, click HERE.
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If the loyalty discount applied to your basket is not what you are expecting, this means another discount has already been applied.
This is usually a promotional discount offered by the brand.
Please note: Discounts cannot be combined with other offers, including sales. However, your points balance will increase during these periods and your status will therefore be maintained.

To find out more about Club Trendy, click HERE.
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To buy a gift card, click HERE.

1. Log in to MY ACCOUNT on the Place des Tendances website.
2. Click HERE or on "e-Gift Card" at the bottom of our website.
3. Select how you would like the card to be sent, the amount and your personal message.
Your gift card can be sent by email or by mail.
4. Click on "Add to my basket".
5. Confirm your basket.
Note: you will need to provide an invoicing address for a gift card purchase.
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To buy a gift card, click HERE.

To send it by mail:
1. Log in to MY ACCOUNT on the Place des Tendances website.
2. Click HERE or on "e-Gift Card" at the bottom of our website.
3. Select GIFT CARD IN THE MAIL, enter the amount and type a message for the recipient.
4. Click on "Add to my basket".
5. Confirm your basket.

Note: you will need to provide an invoicing address for a gift card purchase.
The gift card will be mailed to your chosen address in 3 to 5 days.
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1. Log in to MY ACCOUNT on the Place des Tendances website. If you do not have an account, you need to create one so that you can place your order.
2. Go shopping and then confirm your basket. 
3. Select and confirm your delivery method.
4. On the payment page, click on "I have a gift card".
5. Enter the code, and then confirm.

If you return an item paid for by gift card, you will be refunded with a credit note. The credit note will be emailed to you when your return is processed. It is shown as a code containing letters and numbers and is valid for 6 months. You can use it for more than one purchase.

Please note:
> Your credit note or gift card can be used more than once. If the amount of your credit note or gift card exceeds your total purchase, a credit note for the remainder will automatically be generated and will appear on your payment page next time you place an order. It can also be viewed on the "My vouchers" page of your account.
 If your purchase exceeds the amount on your gift card, you can use another payment method or Place des Tendances gift card to cover the balance.
> Gift cards and credit notes can be combined.
> Gift cards are valid for one year from the date of purchase.
> Credit notes are valid for 6 months from the date of issue.

If your gift card is not accepted, please check that:
- you are logged in to your account,
- you have entered the code correctly in capitals and without spaces,
- your code has not expired,
 - the items you are buying are eligible*
NOTE: if you enter a zero 0 instead of the letter O, the code won't work.
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1. Log in to MY ACCOUNT on the Place des Tendances website. If you do not have an account, you need to create one so that you can place your order.
2. Go shopping and then confirm your basket. 
3. Select and confirm your delivery method.
4. On the payment page, click on "I have a gift card".
5. Enter the code, and then confirm.
6. If you need to, you can complete your purchase with another payment method such as a bank card, credit note or PayPal.
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If the cost of your purchase comes to less than the amount on your gift card, the residual balance will be offered as a credit note, valid for 6 months and available on the "My vouchers" page of MY ACCOUNT.
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Place des Tendances is the online store offered by the French Printemps group

In it you will find:
The biggest names in fashion & beauty together on a single website
Brand collections available online
Exclusive brands from France and Paris
The same fresh new fashion you find in store
The latest trends interpreted especially for you
A lookbook and fashion & beauty consultants to help you find your perfect look
Loyalty rewards
VIP delivery within 3 hours in Paris and 48 hours anywhere else in France

To find out more, click HERE.
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Place des Tendances is the online store offered by the Printemps group

- Fashion & beauty partner brands
- E-business professionals
- Photographers, stylists and models

Our entire team is ready and waiting to offer you a unique shopping experience, share our passion for fashion and beauty and help you make the most of everything we have to offer.

To find out more, click HERE.
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Founded in 1865 by Jules Jaluzot, the Printemps group is a leading French retailer in fashion, luxury and beauty. It owns and operates 19 department stores in France. The group is also active in the lifestyle sector with 5 Citadium stores, and has become a major player in the online fashion space with its Place des Tendances website, acquired in 2013.

Creator of the department store concept, Printemps boasts a remarkable cultural and artistic heritage. Its flagship store in boulevard Haussmann is one of Paris's best-known landmarks. Listed as a historical monument, this iconic store has just celebrated its 150th anniversary.

With over 3,500 brands and a total surface area of 180,000 m2, the group reported sales revenue of "1.7 billion in 2015. The group's 3,000 employees, all driven by a unique sense of service and whose expertise is one of Printemps' cornerstones, welcome 70 million visitors to its stores annually, over 20 million of them to the Printemps Haussmann building.

Led by Paolo de Cesare, the Printemps group has been owned by a Qatari investment company since 2013.
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To find out more about the history of Printemps, click HERE.
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To find out more, click HERE.
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To find out more, click HERE.
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Special projects, events, partnerships, competitions, gift certificates to reward your customers and employees, and more besides.
Interested? Send an email to partenairesmarketing@placedestendances.com
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Want to be a partner along with the 350 brands already on Place des Tendances?
Send an email with information about your brand to the following address:
partenairesmarques@placedestendances.com
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Contact: destination@placedestendances.com

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Want to join our team? What are you waiting for?! Send your application to the following address: recrutement@placedestendances.com
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